RETURNS AND REFUND POLICY

Goods can be returned within 7 days of delivery.

Before returning any items the customer must telephone us for a Returns Authorisation Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.

Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.

Where a customer asks Spycatcheronline to specifically order goods in for them that are not part of the company's normal inventory such goods cannot be returned for refund or credit under any circumstances whatsoever.
Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.

Goods must be returned within 7 days from authorisation. We are unable to accept returns of  unwanted and non-faulty items after 7 days. No refund can be given for the original shipping/postage cost of any items which are returned for credit. The refund given will be for the cost of the item only.

We are unable to accept back cellular telephone record leads for refund as these incorporate foam pads which are inserted into the users ear. For reasons of hygiene we are unable to replace these items into stock.
We do not accept books back for refund under any circumstances.

You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number.

Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.